Privacy Policy
Ferdous respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you visit or make a purchase from ferdous.com.au (“we”, “us”, “our”, “Website”).
1. What Information We Collect
We may collect the following types of personal information when you use our website:
- Personal Details: Name, address, email, phone number
- Order Information: Billing and shipping addresses, order history, payment method (processed securely via third parties)
- Device Information: IP address, browser type, time zone, and cookies (to help improve your browsing experience)
- Marketing Preferences: Your preferences for receiving marketing communications
2. How We Collect Information
We collect your information in several ways:
- When you place an order or create an account on our website
- When you subscribe to our newsletter or contact us
- Automatically, via cookies and similar technologies when you browse the website
3. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Communicate with you regarding your orders or account
- Provide customer support
- Send marketing emails (only if you opt in)
- Improve our website, services, and user experience
- Comply with legal obligations
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with:
- Trusted third-party service providers, such as payment processors, shipping carriers, and email marketing platforms (only to perform services on our behalf)
- Authorities or legal entities, when required by law
All third parties are required to maintain the confidentiality and security of your data.
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your data is stored on secure servers, and payment details are encrypted and processed securely via our payment partners (e.g., Shopify Payments, PayPal).
6. Your Rights
Under Australian privacy laws, you have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate or outdated information
- Withdraw your consent for marketing communications
- Make a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us at info@ferdous.com.au.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functions
- Remember your preferences
- Analyse website traffic
- Serve targeted advertising (if applicable)
You can choose to disable cookies in your browser settings, though it may affect website functionality.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We recommend you review their privacy policies before providing any personal information.
9. International Users
If you are accessing our site from outside Australia, please note that your data may be transferred to, stored, and processed in Australia. By using our site, you consent to such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with the revised date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: info@ferdous.com.au
Website: https://ferdous.com.au
Business Location: Sydney, New South Wales, Australia
Last updated: 29 September 2025